At LAUNCHLIFT DIGITAL, we are committed to delivering high-quality services that meet and exceed your expectations. However, we understand that there may be instances where our services do not fully align with your needs. In such cases, we have established a comprehensive refund policy to ensure that you are treated fairly and transparently.

1. Eligibility for Refund

Refunds are eligible under the following conditions:

• Service Non-Delivery: If we fail to deliver the agreed-upon service within the specified time frame, you are entitled to a full refund.
• Service Dissatisfaction: If you are dissatisfied with the service provided, we will work closely with you to rectify the issue. If we are unable to resolve your concerns, you may be eligible for a partial or full refund depending on the circumstances.
• Cancellation: If you choose to cancel the service before it has commenced, you may be eligible for a full refund. If the service has already begun, a partial refund may be provided based on the work completed.

2. Refund Process

To request a refund, please follow these steps:

• Submit a Request: Contact our customer support team at info@launchliftdigital.com with your order details, the reason for the refund request, and any supporting documentation or evidence.
• Review and Evaluation: Our team will review your request and may contact you for additional information or clarification. We aim to complete the review process within 7 business days.
• Refund Decision: Once your request has been reviewed, we will notify you of the decision. If approved, the refund will be processed through the original payment method used during the transaction.

3. Refund Time Frame

• Full Refunds: If approved, full refunds will be processed within 7-10 business days.
• Partial Refunds: If a partial refund is approved, the amount will be calculated based on the work completed and will be processed within 7-10 business days.
• Payment Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

4. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

• Custom Projects: Services that have been fully customized to your specific needs and requirements.
• Completed Services: If the service has been completed in full and delivered as agreed upon.
• Third-Party Costs: Any costs associated with third-party services or products that were incurred as part of the project.

5. Dispute Resolution

If you are not satisfied with the outcome of your refund request, we encourage you to contact our customer support team to discuss your concerns further. We are committed to resolving any disputes in a fair and amicable manner.

6. Changes to the Refund Policy

LAUNCHLIFT DIGITAL reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the updated policy will apply to all services provided after the effective date of the change.

7. Contact Information

If you have any questions or concerns about our refund policy, please feel free to contact us at info@launchliftdigital.com. Our team is here to assist you and ensure that your experience with LAUNCHLIFT DIGITAL is a positive one.

We value your business and appreciate your trust in LAUNCHLIFT DIGITAL. Your satisfaction is our priority, and we are committed to providing services that deliver exceptional results.